Open Nav
search icon

FAQ

How does terawork operate?

terawork connects service providers from all over the world with customers who need their services, through a secure registration and payment system.

What is the Work Store?

The Work Store is a section on terawork.com where customers can post work they need done, and freelance service providers can find available work and send quotes/proposals to the customers.

Do I have to pay before the work is done?

Yes, but your payments are escrowed with us and will not be released to the seller until you are satisfied with work done. You will never have to pay for work NOT done.

What kind of work can I have done?

We have numerous services grouped under different categories to provide all the talents and services you need on projects, from Creative Design, Web Design and Digital Marketing, Multimedia, Technology, Programing, Events Planning and Writing to Fashion and Beauty.

What kind of work can I have done?

We have numerous services grouped under different categories to provide all the talents and services you need on projects, from Creative Design, Web Design and Digital Marketing, Multimedia, Technology, Programing, Events Planning and Writing to Fashion and Beauty.

What do I do if I do not like the work done for me?

When work is done for you, you have the option of approving or rejecting the work.

How do I rate a freelancer who just worked for me?

You have the option to write a review about a freelancer who has just worked for you. This review will be visible on the service provider’s public profile.

How do I find a service provider?

There are numerous freelancers on our platform; you can create a job post (sometimes called Request for Quotation – RFQ) and let them find you or you can also browse and select a specific service provider as listed in the Categories/Services sections and make a direct order.

How do I get my services delivered to me?

Depending on the nature of the service, delivery could be;

  1. Online: via a link to a drive to download the work
  2. Pickup: where you can pick up directly or
  3. Courier: where you receive your service by courier

Do I need to pay to register on terawork?

No. Registering on terawork is free for both customers and service providers.

When do I get paid for work I have done?

As a service provider, you are assured of payment once the customer approves the work done.

Can I review a customer I just worked for?

Yes. Freelancers can write reviews about customers they have worked for. However, such reviews will only be accessible to other service providers like you.

So how does terawork make money?

terawork charges a small commission on work that is done on the platform.

Why should I use terawork if it charges a commission?

With terawork, you widen your pool of customers, and reduce your overhead costs. As a smart entrepreneur, you don’t need an office, a personal website, or marketing budget when your terawork profile will get you the exposure you need. With terawork, you can get more work done and get paid more often. The more work you get done, the less commission you pay.

What if I submit required work but the customer refuses to approve it?

We settle disputes reasonably and fairly, and you can also review your customers.

What if a customer writes an unfair review?

We will not publish unfair reviews on a service provider’s profile.

Can I communicate with a customer or service provider outside terawork?

Our platform provides a secure messaging platform that does not share your contact information. We advise that you use this only as it keeps your data and payment safe.