This Policy applies to the data you share when you use our “Services” which includes our website at www.terawork.com and any affiliated web pages or forms we may create or host (“Site”), or when you communicate with us.
This Policy is part of our Terms of Service which you can find here.
Information We Collect
A. INFORMATION YOU TELL US
Some information collected when you use our services is considered “Personal Information”. This is information that can be used to identify you personally and includes things like your full name, your street address, your phone number, and your email address. Other than as provided for in this Policy, we won’t share or disclose this kind of information unless we get your permission. Other information that we collect may not identify you personally. This kind of information may be shared or disclosed in an aggregate form, used to personalize your experience, and so on.
Visitors. When you use our Services as a Visitor, we may ask for information about your preferences and interests to personalize your experience and help you find what you need.
All Members. To use many aspects of our Services, you are required to create a Buyer or Seller Account on TERAWORK and become a Member. To become a Member, we require that you pick a unique Display Name, or username, and provide us with your email address so we can contact you. We also ask you to tell us your name so we know who you are.
Finally, we will ask you to share some information about what kind of user you are (your role), your geographic location and information about your interests to help us personalize your experience using our Services.
Sellers.Members who register for one of our Seller Memberships (“Sellers”), will be required to provide additional contact information and payment information to receive earnings. Sellers can choose to use a name other than their given name as a “Display Name.” A Seller’s Display Name, profile image or logo, and any additional information they choose to provide about themselves in their TERAWORK profile will be publicly viewable.
To comply with applicable laws, we may collect tax identification information from Sellers, including your value added tax registration details to enable us make the applicable remittances, otherwise, Seller are expected to remit taxes on their income from working on TERAWORK in accordance with applicable tax laws in their jurisdiction.
B. COMPLIANCE WITH RELEVANT LEGISLATION
We understand that certain factors may determine legislation applicable to data and information under our control. We ensure that all entities which may obtain, receive and process or store data on our behalf comply with applicable legislation for purposes of compliance with best practices in data information security management including the ISO/IEC 27000 standards.
TERAWORK is compliant with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The regulation requires among other things, that we comply with certain standards with regard to information received from the EU or processed in the EU or stored in the EU. You can find details of the regulation here. We therefore require all entities which process data on our behalf conform to set standards by executing General Data Protection Regulation (GDPR) Agreement.
C. PURCHASE INFORMATION
When you make a purchase through our Services, you will need to provide billing and payment information to complete your order. We have carefully chosen Service Providers who use Payment Card Industry Data Security Standard (PCI DSS) compliant practices to process payments (“Payment Processors”). Whether you check out using a credit or debit card on on Rave by Flutterwave, PayStack, PayPal account, or any other payment method we may support, your payment will be processed directly by our Payment Processor and we will never have access to or store your full payment details.
When you use a credit or debit card to pay for your purchases, you will be asked to enter your credit or debit card number, CVV, and billing contact information. When you submit your order, this information will be sent directly to our Payment Processor. After your payment is processed, the Payment Processor will send TERAWORK some details about the transaction so that we can record your order in our database and provide access to the materials that you purchased.
You have the option to save a credit or debit card record with our Payment Processor to re-use those details for future purchases on TERAWORK without having to re-enter them at checkout. You can edit or remove this information at any time by navigating to the checkout page or by contacting us for assistance.
If you choose to pay using Rave by Flutterwave, PayStack, PayPal, you will be redirected from www.terawork.com to the payment portal of the payment method you choose to complete your order. When they process your payment, they will send us a confirmation with transaction details so we can record your order and provide access to the services you have purchased. We do not collect information about or have access to the specific payment or funding sources or any other financial account details associated with your account.
D. OTHER INFORMATION
When you use our Services as a Member or a Visitor, we receive and collect certain information from your browser and your device such as your Internet Protocol address (IP address), device information, operating system, browser type and version, and browser country location. This information helps us defend against fraudulent activity or attacks, maintain the security of our Services, and improve and personalize your experience.
HOW WE USE AND SHARE THE DATA YOU GIVE US
A. IN GENERAL
Your privacy is very important to us. Other than as provided for in this Policy, we do not share your Personally Identifiable Information with third parties without your consent. We use the information we collect about you and the information you tell us about yourself for the following general purposes:
- To create your TERAWORK account and profile
- To identify you in connection with your account activity (In some cases, this information may be shared or displayed publicly or only to certain other Members in a full or modified form as described in sections B, C, and D below.)
- To communicate with you about our Services and your account
- To facilitate transactions between you and our Sellers
- To provide customer support
- To personalize your experience with our Services
- To track usage of our Service and run tests to improve our Services
- To identify and understand trends in user activity so that we can make improvements to our Services
- To ensure the proper operation and security of our Services
- Other purposes to deliver and improve our Services for you
B. WHEN YOU OPEN A TERAWORK STORE
If you choose to become a Seller on TERAWORK, there are some additional contact details we collect to ensure that we can reach you and deliver your earnings payments in the method you choose. You will also have a store page and profile, where you can choose to provide additional details about yourself to your customers. The information you add to your store profile is information that you visitors can see.
The following information is visible to others:
- Your Display Name. This will be any name you choose as “Display Name.” Once entered, you cannot update your Display Name from the profile section of your account.
- Your location. Some location information may be optional to display and can be adjusted in your store profile.
- Your Profile Image. You have the option to upload a photograph, logo, or other image to your Profile.
- Other Information. You can choose to provide additional information about your service, your business, your relevant skill sets, and your experience. Any portfolio information you provide is visible to those who visit your profile and can be edited, updated, or removed by you at any time.
C. INFORMATION SHARED BETWEEN BUYERS AND SELLERS
After you placed an order, the Seller whose materials you purchased, may be able to communicate directly with you via our messaging system, or you may choose to share your full name, city, state, and zip code with them. Additionally, if you purchase hard goods, the Seller will see the shipping information you entered during checkout to enable them to ship your order.
D. WHEN YOU CONNECT, SHARE, OR COMMUNICATE WITH OTHERS
There may be features of our Services which allow you to:
- Post Content (Resources you upload, and Communications you post such as comments, reviews,questions, or other public messages)
- Connect, communicate, and share information about yourself with other Members
- Join and post messages in forums, groups, or communities
- Display a public profile and so on
By using any of these features, you are choosing to share information about yourself and your TERAWORK account activity with the public or with other Members. If you connect with another Member, the Members you interact with may be able to view certain information and activity associated with your account and that interaction.
E. SERVICE PROVIDERS AND PARTNERS
TERAWORK engages the services of third party companies (“Service Providers”) to support and help provide certain features of our Services such as payment processing, customer support, data storage and analysis, visitor tracking and user testing, email messaging, advertising, surveys, Site security, and other services. TERAWORK shares data with these Service Providers so that they can perform their services which help deliver our Services more securely, efficiently, and effectively. Service Providers may have access to certain Personal Information in the course of providing their service. Service Providers’ access to your Personal Information is limited to the purpose of providing the services contracted for. Service Providers are not permitted to disclose information to other parties or use your Personal Information for any other purpose.
TERAWORK may from time to time share aggregate user data with business partners, Service Providers, or other third parties to identify or share trends, usage statistics, and so on. Sharing data in an aggregate form means that no Personal Information, which would allow the recipient of the data to identify you personally, will be shared.
F. MERGER OR ACQUISITION
In the event of a merger or an acquisition of TERAWORK, we may transfer the data we have collected, including Personal Information, to the purchasing company. In such an event, we will notify you of that change. In addition, any purchasing company would have to adhere by the terms of this Policy including notifying you before making material changes and giving you the opportunity to opt out.
G. LEGAL OBLIGATION
Finally, we respect and comply with legal obligations and may release information (including Personal Information and information about your account activities) in cooperation with a law enforcement investigation, in response to a valid legal request such as a court order or legal subpoena, as part of the process outlined by law or to defend, protect, or exercise our legal rights.
YOUR RIGHTS AND OPTIONS
At TERAWORK, it is important to us that you have the ability to make choices about your personal information, so we provide you with options for managing your account and the information you give us.
A. ACCOUNT INFORMATION
You can view, update, and correct the information you’ve provided about yourself by visiting your profile pages. You can also remove any of the optional information you’ve provided. Information that is required will be indicated as such and can be updated but cannot be removed.
If you do not want to have an account with us anymore, you can close your account at any time. You can find instructions on how to close your account or you can contact us for assistance.
B. SAVED PAYMENT SOURCE
If you have saved your credit or debit card for future purchases, you can edit or delete your saved card information when you go to the checkout page. If you need assistance, you can contact and we will be happy to remove it for you.
C. EMAIL PREFERENCES
TERAWORK uses your contact information to communicate with you about our services and to provide notifications related to your account or activity. Certain communications related to your account or your activity are required and you cannot opt out of receiving them. These include, but are not limited to, purchase-related notifications, notifications related to changes that have been made to your login credentials or account details, and legal notifications. Other communications may not be required such as announcements about our Services, newsletters and messages with information you might be interested in, and other marketing and promotional messages (“Optional Communications”). You can manage your preferences related to Optional Communications in the Email Preferences section of your account, or by using the “unsubscribe” link at the bottom of any Optional Communication you receive.
If you choose to create a public profile, or post Communications, any information you post will be visible by other Users and the public. You can edit and update Communications you have posted and information provided in your public profile. You can delete your public profile at any time.
E. ACCOUNT SECURITY
Access to your TERAWORK account is secured by the password you choose. For your security, we store only a hashed version of your password. This means that we do not know your password and your password is not visible to us when members of our team view your account.
To prevent unauthorized access to your account, choose a password that cannot be easily guessed and do not share your password with anyone else. Whenever you use a shared computer or other shared device to access your TERAWORK account be sure to log out of your account completely before you leave your workstation, uncheck the “remember me” option at login, and select “no” if the web browser prompts you to save your login credentials. You are responsible for keeping your password confidential, and for all activity that occurs under your account, whether or not authorized by you.
You can change or update your password anytime by visiting your profile page. If you forget your password, you can request a reset password link.
Cookies are small pieces of data that are stored on your computer browser. When you visit websites like ours, some information about your visit is stored in cookies which are used to tailor your experience, surface relevant information, products, and advertisements, and to allow you to pick up where you left off the next time you visit.
- Preserving your preferences
- Personalizing your experience
- Understanding where our website traffic is coming from
- To ensure the security and availability of our Site and our Services
The Content uploaded or posted to our Services is made available at the direction of our Members. We are not responsible for the Content, including any disclosures of Personal Information by our Members. If you believe that any Content posted on our Services violates your personal privacy rights, please notify us at email@example.com
TERAWORK will use your information for the reasons detailed in this Policy in order to deliver our Services to you while your account is active. If you no longer wish to be a Member of our Services, you can close your account with us at any time. If you close your account, your account is placed in an inactive state. We retain a record of your account information and only use your account information to provide sales data to Sellers you have transacted with, to continue to make Resources available to Members who have purchased from you, to comply with a valid legal request or resolve a dispute, or to meet any legal requirements or obligations. We may also continue to include your data as part of ongoing aggregate data and usage analysis. We will no longer send you marketing or other communications about your account or our Services. You can restore your account at any time by logging in with your email or username and your password.
CHANGES TO THIS POLICY
From time to time, we will update this Policy in accordance with the process and rules in our Terms and Conditions.
How to Contact Us
For any questions you have about this policy or if you need assistance with your account, you can reach us anytime using the following methods:
- Submit a question using our Contact Us form
- Email us at firstname.lastname@example.org
- You may also find the answer to your question in our FAQ
Last Updated September 10, 2018